Job Description

Role Responsibilities The Sales Engagement & Communications Team is responsible for driving engagement with the Client Coverage (CC) frontline through innovative communication channels with a focus on business strategy and priorities, change manageme Role Responsibilities The Sales Engagement & Communications Team is responsible for driving engagement with the Client Coverage (CC) frontline through innovative communication channels with a focus on business strategy and priorities, change management, and sales enablement. The Associate Director, Sales Engagement & Communications will lead the development and evolution of digital infrastructure lead for Sales communications. Responsibilities include (i) platform & channels management, (ii) sales engagement analytics, and (iii) governance framework & processes. CC Platform & Channels Management Drive effective orchestration of our digital channels ecosystem to enhance sales engagement. Analyse usage and engagement data, build ongoing feedback loops, and track KPIs to gauge effectiveness. Deliver Digital Innovations Evaluate our tech stack to identify opportunities to onboard innovative channels/applications that will improve internal communications, knowledge sharing, collaboration, and sales advocacy. Support the market assessment, RFP and selection process to onboard tech enablers. Governance & Process Workflow Design the governance framework, map workflow and processes, and establish best practices for all sales communication platforms/channels. Key Stakeholders Internal : CCIB Business Development teams CCIB CABM teams Client Coverage Bankers, GAMs, RAMs, FAMs & TB Sales CCIB Product Teams Country/Regional/Segment Client Coverage Business Managers External : External vendors and suppliers, where relevant Our Ideal Candidate : . Proven track record of in sales communications and engagement . Business level English with strong written / verbal communication skills . 5 + years experience in managing digital platforms/channels with respect to omnichannel, segmentation, social interaction, and tech integration . Financial Services / Banking knowledge preferred (not required) . Degree holder preferred ROLE SPECIFIC TECHNICAL COMPETENCIES Business communication, presentation skills Proficiency in latest comms tools/ techniques Knowledge of human centered design Understanding of Banking Sales & Products Analytical thinking About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 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