Job Description

Be a Part of Something BIG!

Keen to join the Data Centre Industry or already in the Industry? Singtel, an established and the leading operator of high-quality Data Centres in Singapore is on the lookout for new talents to join the team as we seek to grow our Data Centres portfolio in Singapore and regionally.

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA.
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for - media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP.
• Manage equipment movement, asset tagging, labelling, and tracking.
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed.
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents.
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance.
• Liaise with internal and external customers and ensure that customers\' contractual service level agreements are met.
• Perform other duties such as access clearance and participate in projects as required.

Fire Safety Management

• Work closely with the Customer\'s management and/or stakeholders to ensure all services/operation are running smoothly without unscheduled disruption.
• Develop, review and update the emergency response plan and ensure compliance to fire safety requirements.
• Responsible for the preparation and timely submission of monthly and annual fire safety report.
• Ensure timely renewal of fire certification and petroleum & flammable materials storage license.
• Supervise the maintenance of all fire safety works on Site(s).
• Conduct daily checks within the Site and remove any fire hazard that observed.
• Carry out monthly checks for all the first aid box, oil spill kits and CERT equipment.
• Ensure all times that the occupant load of any part of any building does not exceed the capacity prescribed under the fire code.
• Conduct annual fire safety briefing to ensure all occupants are familiar with the means of escape located within the Site(s).
• Prepare fire safety guidebooks.

Skills for Success

• Diploma in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, if you have technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• Certified fire safety manager or equivalent and successful registration with SCDF as qualified FSM with at least five (5) years of post- graduation working experience.
• General technical and functional knowledge of data center infrastructure to include electrical.
• and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment.
• Good communication and people management skills.
• Possess Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO
• Team player who is also able to perform independently.
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change.
• Good communication skills (both verbal & written)
• Analytical with good problem-solving skills.
• Positive attitude and Proactive

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Additional Information

Career Level

Non-Executive

Qualification

Not Specified

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

The Singtel Group is Asia\'s leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT) as well as digital solutions.

Our main operations are in Singapore and Australia. Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country\'s development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world. Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.

Additional Company Information

Registration No.

199201624D

Company Size

More than 5000 Employees

Average Processing Time

21 days

Industry

Telecommunication

Benefits & Others

Medical, Sports (e.g. Gym), Business (e.g. Shirts), Family-friendly policies, SingTel Recreation Club, Work-life coaching

Company photos

Singapore Post