Job Description

The Associate Workplace Hospitality Administrator will, in compliance with internal controls and guidelines, and as part of an integrated Hospitality services team, provide operational support to the designated Hospitality services, with a focus on quality assurance and control measures of services and their production and set-up at HQ or other designated locations. S/he will also closely coordinate with CSWH’s operations, compliance, space, and capital projects teams, as well as assist in monitoring contracts and partnerships on a day-to-day basis with 3rd party professional Hospitality services firms. The incumbent will report to designated International Staff and Senior National Staff.



Responsibilities

• Actively contributes to the advancement of Hospitality services at ADB into best-in-class in terms of service offerings, user needs and experience, service and operational excellence, state of the art technologies, tools and processes, vendor performance, and value management.
• Conducts research and assists in verifying data/findings that affect delivery of hospitality services such as quality of food and beverage, service, and production; provides inputs on action plans; and coordinates implementation of preventive and corrective action with service providers and other stakeholders to resolve potential failures.
• Monitors checklists and prepares progress reports related to services, quality assurance, and control measures. Ensures data and findings are properly documented.
• Conducts regular inspection of venues and back of the house areas such as kitchen, dining, and other food service areas and monitor their condition and their equipment, furniture, and fixtures that require proper care, repair, and maintenance.
• Coordinates the efficient arrangement and monitoring of official/special functions with requesting departments and the events team ensuring that facility and catering requirements are delivered.
• Responds to client feedback related to quality of services and ensures immediate resolution is implemented for critical complaints.
• Reviews and provides inputs on effective planning, costing, production, and operations of services.
• Assists in monitoring the contractual and onsite operations and performance of 3rd party service providers. Ensures service contractors follow the standard methodology such as venue and food preparation and presentation.
• Assists in preparing and reviewing funding requests and budget reports and coordinate the Unit’s operations budget utilization with staff in-charge to fully optimize allocated budget, which includes service equipment, supplies, laundry, floral, chemicals and other outsourced services.
• Reviews objectives, targets, and programs on resource conservation (energy, water, paper, electricity, solid waste reduction), Greenhouse Gas (GHG), Statistical Process Control, and Occupational Health and Safety and provides guidance to service providers.
• Provides support in applying industry standards and best practices and acts as the Hospitality Services representative for International Organization for Standardization (ISO) ensuring Energy, Environment, Health, and Safety Management System (E2HSMS) documents such as Best Practices, Hazard Identification, Risk Assessment and Control (HIRAC) and other required forms are maintained, reviewed, and updated. Coordinates meetings with service providers in preparation for ISO internal and external audits.
• Performs other duties that may be assigned as reflected in the incumbent’s workplan.

Qualifications

Relevant Experience & Requirements

• Bachelor’s degree in Hotel, Restaurant and Institution Management, or related field
• Minimum of 5 years’ experience in the hotel, restaurant, and hospitality industry preferred.
• Working knowledge of policies, guidelines, and procedures for hospitality or food service operations, or events management, ideally at ADB or a similar international development organization.
• Able to analyze procedural, operational, and strategic issues in hospitality, food services, and events management operation.
• Excellent written and verbal communication and creative presentation skills in English required.
• Strong interpersonal skills and ability to work with individuals from different cultural/national backgrounds.
• Able to work independently but still able to liaise and work effectively with staff within own work location and collaborate with teams as a constructive team member.
• Working knowledge of existing software and standard office computer applications.
• Working knowledge of Hazard Analysis Critical Control Points (HACCP), ServSafe, ISO standards and best practices

Please refer to the link for ADB Competency Framework for Administrative Staff level 6.

General Considerations
The selected candidate, if new to ADB, is appointed for an initial term of 3 years.

ADB offers competitive remuneration and a comprehensive benefits package. Actual appointment salary will be based on ADB’s standards and computation, taking into account the selected individual’s qualifications and experience.

ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Please note that the actual level and salary will be based on qualifications of the selected candidate.