Asst Manager/ Manager, Service Quality Unit
Singapore 619421, Singapore
Job Description
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Core responsible in course administration, includes but not limited to, scheduling, registration, billing and generate of monthly reports. Course Administration
- Prompt respond and follow-up on customers\xe2\x80\x99 enquiries;
- Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
- Manage and coordinate class bookings to optimize the allocation of training resources;
- Training Management System, eLearning system and Website content update and maintenance;
- Assist in producing relevant reports on regular basis to support training performance management; and
- Support Operations Unit on course delivery matters.
- Planning of monthly course schedules to best suits customer\xe2\x80\x99s training demand while maximizing training resources.
- Processing Training grants and claims from SSG.
- Ensuring all admin related records are maintained properly for organization\xe2\x80\x99s needs.
- Support and keep good relationship with existing customers
- Support marketing outreach and sales promotion initiatives;
- Market scanning on latest training development and promotion;
- Generate and follow up quotation / tenders;
- Support in organizing ASPRI\xe2\x80\x99s s seminars, events and career road shows; and
- Assist in payment collection and AR tracking; and
- Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards
- Managing stocks and inventories of office stationaries, toiletries and cleaning supplies
- Maintain, track and monitor requirements under the training quality management system and audit requirements.
- Ensures the compliance with relevant ISO standards and guidelines related to quality management, social and environmental responsibility in sustainable manner.
- Monthly tabulation and tracking of training headcounts and training hours
- Monthly tabulation of trainer\xe2\x80\x99s honorarium to submit to Finance.
- Generating of training headcounts and training hours according to individual company\xe2\x80\x99s request.
- Diploma with at least 5 years of working experiences or
- Fresh graduate with minimum O level qualification may apply if willing to learn and contribute;
- Strong adaptability skill, able to work independently as well as in a team;
- Strong communication skills with good customer service aptitude;
- Able to perform under tight deadline and pressure;
- Proficiency in Microsoft Office and other IT applications; and
- Must be able to work in evenings and weekends on rotational basis
- Health insurance
- Monday to Friday
- Performance bonus
- Health insurance
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Job Detail
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Job IdJD1307057
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 619421, Singapore
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EducationNot mentioned