Avp, Workforce Automation Specialist | Basic Up To $8000

Singapore, Singapore

Job Description


  • Contact Centre Environment
  • 5 days work week
  • Permanent Role | Basic up to $8000 + Bonus
Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

Job Requirement
  • Contact Centre Environment
  • Degree in any discipline
  • Location: Alexandra/ Raffles
  • Need to have experience in MIS workforce management or experience in Workforce automation system
  • Experience in designing, implementing, and maintaining automation solutions in a WFM context
  • Proficiency in automation tools and technologies, such as Qlix sense, RPA platforms, scripting languages and workflow automation tools
Job Responsibilities
  • Identify and implement automation opportunities in the WFM system
  • Develop, integrate, and maintain automated workflows for scheduling and reporting
  • Collaborate with IT and WFM teams for seamless automation integration
  • Monitor and optimize automated processes for improved efficiency
  • Resolve issues related to WFM automation systems and provide staff training
  • Stay updated on industry practices and technologies for WFM enhancement
Next Steps
  • Prepare an updated resume (including your current salary package with full breakdown such as base, incentives, annual wage supplement, reasons for leaving and executive summary etc.) and the expected package.
  • Apply through this application or drop us an email at weiting.lee@adecco.com in MS Word/PDF Copy stating the job you are applying for. We\'d love to hear from you!
All shortlisted applicants will be contacted.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Kelly Ong
Direct Line: 8416 5199
EA License No: 91C2918
Personnel Registration Number: R2199378

Adecco

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Job Detail

  • Job Id
    JD1395013
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned