Avp, Workforce Automation Specialist | Basic Up To $8000
Singapore, Singapore
Job Description
- Contact Centre Environment
- 5 days work week
- Permanent Role | Basic up to $8000 + Bonus
Job Requirement
- Contact Centre Environment
- Degree in any discipline
- Location: Alexandra/ Raffles
- Need to have experience in MIS workforce management or experience in Workforce automation system
- Experience in designing, implementing, and maintaining automation solutions in a WFM context
- Proficiency in automation tools and technologies, such as Qlix sense, RPA platforms, scripting languages and workflow automation tools
- Identify and implement automation opportunities in the WFM system
- Develop, integrate, and maintain automated workflows for scheduling and reporting
- Collaborate with IT and WFM teams for seamless automation integration
- Monitor and optimize automated processes for improved efficiency
- Resolve issues related to WFM automation systems and provide staff training
- Stay updated on industry practices and technologies for WFM enhancement
- Prepare an updated resume (including your current salary package with full breakdown such as base, incentives, annual wage supplement, reasons for leaving and executive summary etc.) and the expected package.
- Apply through this application or drop us an email at weiting.lee@adecco.com in MS Word/PDF Copy stating the job you are applying for. We\'d love to hear from you!
EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918
Kelly Ong
Direct Line: 8416 5199
EA License No: 91C2918
Personnel Registration Number: R2199378
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Job Detail
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Job IdJD1396528
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned