Banking Operations Officer (retail Banking Cards Payment

Singapore, Singapore

Apply Now

Process customers\xe2\x80\x99 requests in the Card Services Financial Payment function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan, Cardholder Payment
Complete all requests with accuracy and within the agreed Service Level Agreement
Manage and resolve customers\xe2\x80\x99 and business units\xe2\x80\x99 feedback/complaints and queries promptly
Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements:

Able to multi-task and cope with change and diversity in a fast-paced environment

Possess strong analytical and problem solving skills, able to think objectively and \'think outside the box\' when analyzing issues

Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.