Job Description

We are looking for a detail-oriented and outgoing individual to join our team. This key role involves supporting our sales efforts, analyzing retail data, enhancing customer satisfaction, and managing incentives. The successful candidate will play a vital part in achieving our sales targets and improving retail performance.

Our client is a global conglomerate renowned for its diverse range of consumer electronics products including smartphones, TVs, home appliances, semiconductors, and more. Renowned for its pioneering spirit, the company is synonymous with innovation, recognized for its avant-garde technologies and exceptional designs.

Responsibilities:

• Support the achievement of store sell-out targets, field force team goals, and individual performance objectives.
• Develop action plans for incremental sell-out growth, leveraging insightful strategies.
• Provide regular and timely updates on sell-out performance by account and store, ensuring transparency.
• Assist in managing retail activity goals and conducting ROI analysis for informed decision-making.
• Handle essential data and KPI management tasks, maintaining accurate records.
• Execute and enhance customer service through diligent MSP monitoring, result assessment, and recovery planning.
• Monitor and address Net Promoter Score (NPS), implementing necessary action plans.
• Implement individual KPI tracking, cascading training throughout FSM/FT/PT teams.
• Cultivate strong relationships with store staff, capturing performance feedback and competitive insights.
• Ensure adherence to company policies in visual merchandising standards.
• Collect and consolidate weekly pricelists, capturing product displays through photography, and updating the database.
• Rectify any errors in store displays promptly and effectively.
• Conduct training sessions for staff and promoters to familiarize them with new product specifications.

Location: Traveling to various stores across the island using public transport (allowance provided).

Working Hours: Five days a week, from 10:00 AM to 7:00 PM, with permanent Sundays and one designated weekday off.

Benefits:

• Reimbursement for mobile bill (capped at $100).
• Travel allowance of $128 for concession cardholders.
• Medical & dental benefits package provided.

Requirements:

• Proficiency in intermediate Excel functions, including Vlookup and Pivot Tables.
• Minimum of 2 years of experience in retail operations.
• Outgoing and detail-oriented personality, with a keen eye for detail.
• Ability to work both independently and collaboratively within a team.
• Flexibility to travel to various locations for store visits.

Elevate your career by joining a dynamic team that values performance, attention to detail, and customer engagement. Your role will be pivotal in ensuring optimal store performance, enhancing customer experiences, and promoting a culture of excellence across all touchpoints.

Carin Sim
Direct Line: +65 9338 8173
EA License No: 91C2918
Personnel Registration Number: R23113561

Adecco