Job Description

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Key accountability
1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in the Company.
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations across the Company
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

At least 1-2 years experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge

Education
Bachelor / Diploma Degree holder

Core competencies
" Excellent oral and written communication skills
" Good, sound knowledge of banking and technology
" Good teamwork and inter-relationship skills
" Adaptable, disciplined and focused
" Organised and systematic
" Proven analytical skills
" Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint.

Employment : Permanent position

Project: Banking

Project Location: Changi Business Park

To apply for this position, kindly submit your updated resume to tam@ctsincorp.com

Contact Person
Tam Mun Hong (Joe), R1102284
+65 69501265
tam@ctsincorp.com