Job Description

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world #BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX. Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 26 years of experience and 350+ industry awards What is your mission What gets measured, gets managed.' The Business Analyst is responsible for gathering and understanding business requirements, collating and preparing data, performing analyses, extracting insights, and making recommendations to assist the company in developing meaningful business solutions and operational improvements. The position is also expected to monitor progress to agreed measurables and within set organizational procedures. The ideal candidate can work on multiple initiatives simultaneously and translate data into digestible and actionable insights that improve our businesses. You are also required to perform these job functions: Responsible for studying analytics requirements and delivering solutions Study business requirements, collate data, analyse/research, and translate results into effective presentations and recommendations to aid decision making in timely manner Conduct root cause analysis or correlation studies as and when required Support projects/departments by developing regular (e.g. daily, weekly, monthly) and effective reports, dashboards and presentations on KPIs and other metrics related to contact center operations (inbound/outbound) Educate internal/external users appropriate use of analytics and business intelligence Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for Possesses an analytics-related diploma or at least a Bachelor's Degree Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders Experience in analysing different types of data to support business needs and present the results in concise visualisation formats Has an inquisitive mind and proactivity to challenge the norms constructively Team player with good communication and presentation skills Detail oriented, independent and able to work under pressure to meet deadlines Experience in Salesforce, advanced Excel and PowerPoint would be preferred Ability to use analytical tools such as Tableau, Klipfolio, Qlik, R, SPSS would be added advantage Adaptable to various stakeholders, business models and projects Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.