Job Description

Reporting to the Senior Manager, Program Delivery, you will lead and drive application projects to support business requirements. In this role, you will be involved in program development, application Reporting to the Senior Manager, Program Delivery, you will lead and drive application projects to support business requirements. In this role, you will be involved in program development, applications maintenance support and project management tasks. Responsibilities: To provide project update regularly against project plan to ensure visibility of project progress to ensure project completion in time and on budget. Translate business requirements to local business applications. To provide technical support to local business applications and liaise with ITS counterpart for EGAP application supports. To review the change request, implement and maintain approved local applications and reports according to changing business needs. To adhere to change management process. Provide requested ad hoc services on application. Provide training and advice of core/local applications to users. Liaise with third party software/hardware services providers as an extension of software development/support resources. Develop business applications using flexible methodology (SDLC) but ensure quality of deliverable. Provide technical support to users based on service level agreement. Liaise between ITS and business users by ensuring business and technical information are well received by both parties. Provide consultancy and advice with the aim to achieve customer satisfaction. Requirements: Degree in Information Services (or equivalent). 3 years IT and business experience, preferably in logistics industry Proactive and able to work under pressure and tight deadlines Strong teamwork / collaboration skills with good oral and written communication skills Broad understanding of business operations Technical expertise in: Knowledge of all DHL core/local applications and expert in some of them Unix operation system environment Desktop systems and application environment Some knowledge in telecommunications and networking In-depth knowledge of system development tools used by DHL (e.g. PHP, ASP.NET, Informix 4GL, SQL, Java, Weblogic, Crystal Report etc.) Latest web technologies Some knowledge in business application development life cycle Desktop applications (e.g. MS Office, MS Project, MS Visio, etc.)