Job Description

Responsibilities

Lead and manage daily operations to ensure smooth and efficient service at all times. Stay updated on current coffee industry trends and brewing techniques. Calibrate coffee machines daily to ensure consistency and product quality. Ensure the cafe complies with hygiene, food safety, NEA regulations and company standards. Ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere. Monitor stock levels, place inventory orders and coordinate with suppliers for timely and accurate replenishments. Maintaining high standards for beverage preparation, presentation, and food quality. Achieve sales targets while controlling costs to ensure overall profitability. Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence. Oversee staff scheduling, manage workflow and ensure adherence to SOPs.

Requirements

Minimum 2 years of experience managing a cafe or F&B outlet. Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods and flavour profiles. Ability to effectively educate the team you are leading in the above. Working knowledge of equipment calibration and cafe operations. Ability to do latte art Proficiency in MS Office (Word, Excel). Enjoys building team culture and taking initiative, with good leadership, communication and people management skills. Willingness to learn and adapt to new trends and techniques Able to work under pressure in a fast-paced environment. Able to work on weekends and public holidays.

Benefits

5 day work week Medical claim system 14 days of annual leave (upon completion of probation period, prorated) Individual welfare fund (upon completion of probation period, prorated) Career progression as the brand expands
Job Type: Full-time

Pay: $3,000.00 - $3,200.00 per month

Benefits:

Professional development
Work Location: In person