Job Description

Category:Professionals
Location:Singapore

Function:Ancillary and Support
Date Posted:Jun 20, 2022


Job Responsibilities:

• Responsible for daily operation of a Middle Office Call Centre

• Provide accurate information to policyholders/intermediaries/clients in relation to their policies and coverage

• Address enquiries via email/phone and any other channels

• Ability to handle incoming and outgoing voice-based telecommunication in the call centre

• Handles policy fulfilment and claims processing with high accuracy

• Close working relationship with Account Managers, Agencies, Claims, Operations, Clinic Management and all other stakeholders to ensure seamless co-ordination

• Ensure streamlined processes and a consistent level of service excellence is delivered. A positive customer experience for all

• Prepare and compile weekly/monthly performance report and analyse data for performance improvement

• Attend to escalations with ability to mitigate and resolve issues of concern

• Keep up to date with products, services and procedures of the organisation and the general market as a whole

• Adhere to all company policies and procedures and business ethics

• Perform ad-hoc duties assigned by supervisor

Job Requirements:

• Diploma in any discipline

• At least 2 years of relevant customer service/call centre experience preferably from an insurance industry

• Polite, tactful and service minded

• Must be able to work permanent night shift/weekends/public holidays

• Good communication skills.

• Able to work well independently and in teams

Only shortlisted candidates will be notified

We regret that only shortlisted candidates will be notified.