Job Description

• Position : Call Centre Operations Team Lead/Supervisor
• Location : Bukit Merah Central
• Working hours : 9:00am - 6:00pm (Monday - Friday)
• Salary (commensurate with experience) : Up to $4000 + AWS + 14 Days Annual Leave
• Duration : Permanent
• Industry : Healthcare Solutions Partners

Main Responsibilities:

• Managing the day-to-day activities of the team.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members when required
• Conducting training of team members to maximize their potential.
• Take on escalated cases or calls from the team
• Assist on daily, weekly and monthly report
• Any other adhoc activities assigned

Requirements:

• At least two (2) years of supervisory experience in a customer service or contact centre environment.
• Experienced with case management.
• Must possess the skill and tact required manage all scenarios and all customers, especially escalated cases.
• Outstanding customer management skills.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: diana(at)searchpersonnel.com.sg or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Senior Consulting Manager (APAC)

Reg no.: R2094678

EA No: 13C6684

Additional Information

Career Level

Senior Executive

Qualification

Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Search Personnel is an established, leading and reputable recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

The thought behind Search Personnel is to deliver a specialized, high quality recruitment service.

With Search Personnel you can expect a level of quality and professionalism from experts who know recruitment and understand the market. With a team of experienced recruitment consultants, we can exploit into years of local recruitment experience and expertise. This enables us to bring the best roles and the best candidates together.

Our Services:

• Executive Search (Headhunting)
• Permanent Staffing
• Payroll Processing Service
• Contract Staffing
• Temporary Staffing and Casual Workers
• Foreign Recruitment (Overseas placements)

Awarded:
SME100 Awards 2020 - Singapore\'s Fast Moving Companies

Awarded:

• Best Recruitment Portal - (Singapore) - Bronze in 2019
• Best Staffing Firm - (Singapore) - Bronze in 2020
• Best Mid-Management Recruitment Firm - (Singapore) - Bronze in 2020
• Best Recruitment Firm - Mid-management roles RM8000 - RM15000 per month (Malaysia) - Gold in 2017 and Bronze in 2020
• Best Recruitment Firm - Non-management roles under RM8000 per month (Malaysia) - Silver in 2018
• Best Executive Search Firm - (Malaysia) - Bronze Award in 2019 and 2020

Voted by our valued clients and the public, HR Vendors of the Year Awards is one of Asia\'s largest award shows dedicated to celebrating the achievements of organizations that do their best in serving the HR professionals.

We are not only providing recruitment services but also solutions to employers in talent management, from employee\'s on-boarding, performance management, to retention.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Search Personnel Private Limited for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Additional Company Information

Registration No.

201320681K

EA No.

13C6684

Company Size

1 - 50 Employees

Average Processing Time

9 days

Industry

Human Resources Management / Consulting

Search Personnel