Job Description

Posting Description:
Claims Executive

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Receive and review all notices of Incidents received from the Client or Client Insured Business Units or Local Fronting Insurer.
• Open and maintain a separate file for each notified Incident or Claim. Coordinate/work with the Local Fronting Insurer and to take active leadership as necessary to drive and progress the Claims.
• Serve as the point contact person and liaise with the relevant Insured Business Units to requisite all relevant information, providing guidance and assistance to the Insured Business Units as appropriate and update them on the progress of the Claims as they required.
• Perform write-up to the Client on the claim situation/assessment and proposed steps to be taken such as instructing loss adjusters, lawyers and other experts as appropriate for the purpose of managing the claim.
• Draft Letter of Instructions/ Letter of Appointments/ Emails to the external legals / loss adjusters for the Claims as approved by the client.
• Give the Client advice, other than legal advice, about the types of damage and/or liability involved in an Incident or Claim and the extent to which the Client may be obliged to indemnify for it.
• Keep the Client informed about the progress of all Claims by giving the Client periodic reports about the progress of each such Claim; and giving the Client immediate notice of anything that is significant to the progress of a Claim.
• Proactively advocate and follow up with the Client and make recommendations to the Client about the Claims, including recommendations about managing, settling or resisting Claims, future management of each such Claim.
• Draft letter of demand to seek recovery from responsible third party and claims settlement documentation for small Claims or draft letter of declinature or proposed letter to settle with third party for Claims that do not involve a legal proceeding.
• Discuss and draft letter of notification to Reinsurers as appropriate when Claims hit the threshold reporting requirement.
• Establish, maintain and review outstanding reserves for Claims on an ongoing basis.
• Take down minutes for all Claims conference call with Insured Business Units, third parties, external legals, loss adjusters and table down action plans following the call.
• Prepare payment listing and co-ordinate the payment of claims to the Insured Business Units, third parties and fees rendered by loss adjusters, lawyers and other experts including reviewing the Bordereaux reimbursement request from Fronting Insurer. Seek recovery of deductible from the Insured.
• Assist in preparation of Claims report for Board Meeting if Client require assistance on write up or preparation of Claims Legal Database as required by the Client.
• Develop and update Aon Claims Management Procedures Manual, Fronting Insurer Claims Handling Protocol, Clients Claims Manual.
• Organise monthly Claims call with the Fronting Insurer International Relationship Manager to maintain rapport and resolve issues faced in handling the local Claims fronted by the Local Fronting Insurer.
• Provide monthly Claims Schedule reporting to Clients and any ad hoc Claims data for specific Insured Business Units as required.
• Submit monthly timesheet to Client showing the year to date and monthly consulting hours incurred in providing the Claims Management Services to the Client.
• Prepare debit / credit notes or Loss advice as instructed by Client.
• Attend to compliance, actuarial and audit queries if assistance is sought.

Skills and experience that will lead to success

• Minimum 1 year of relevant experience in insurance/broking industry
• Minimum Diploma in General Insurance or any degree
• Good knowledge in insurance and claims is essential for this role
• Competency in Microsoft Office (Excel, Word, PPT, Access)
• Good communication and presentation skills
• Able to multi-task with good time management skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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