Claims Officer
Cebu, Philippines
Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
This role is responsible for managing frontline customer contacts (various media) and undertaking the appropriate action to resolve the customer’s concern (respond to simple queries, transfer call to correct department, triage call to claim handler). This role is responsible for keeping service levels within target.
Primary Responsibilities
- Ensure compliance with QBE policies, procedures and relevant legislations and regulations
- Ensure compliance within delegated authority limits
- Adherence to triage/ transfer guidelines
- Provide feedback to claims handler on necessary action/ activity on claim
- Maintain effective communication with customers
- Accurately and completely respond to customer’s queries on claims/ on a specific claim
- Settle fast track claims where invoices are already made available by customer at the onset.
- Identify recovery opportunities on claims
- Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
- Control the call to ensure efficiency in call handling
Application Close Date: 30/07/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD980352
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCebu, Philippines
-
EducationNot mentioned