Job Description

Great that you're thinking about a career with BSI! Why join us? Are you passionate about keeping Food safe, sustainable, and socially responsible? Yes? We are too! BSI helps clients Make Excelle Great that you're thinking about a career with BSI! Why join us Are you passionate about keeping Food safe, sustainable, and socially responsible Yes We are too! BSI helps clients Make Excellence a Habit and aspire to be the Business Partner of Choice delivering a diversified portfolio of Standard, Training, Certification, Advisory, and Supply Chain solutions helping clients embed habits of excellence across the globe to improve quality, manage risk, protect brands and improving performance and Organizational Resilience. Food is an important Sector, it's big and represents 10% of Global GDP or US$48 trillion according to the World Bank. 1:10 people fall ill and millions die from foodborne illnesses annually. Feeding the world will require 30% more food by 2030 and 70% by 2050. Changing consumer needs will require constant attention to food quality, safety, traceability, sustainability, OHS, and ethical and social responsibility issues. BSI believes the quality and sustainability of our food supply must be safeguarded - with over 2,800 Food and Agri standards in our portfolio we are well positioned to be an Industry thought leader. If you're looking for an exciting career across the Food Sector where you can truly make a difference, we have a fantastic opportunity for a Client Manager to drive market development and the Food growth strategy across the Asia Pacific, America, Europe, the Middle East & Africa (EMEA). Working in 172 countries, we pride ourselves on the expertise, integrity, and professionalism of our people. Our mission is to help our 80,000 clients, ranging from high-profile global brands to small local companies, to survive and prosper in today's world. BSI is committed to building strong leadership in the Food Sector globally, this newly created role is part of the Global Food Sector team and will work closely with our champion team to build a robust Food business to differentiate BSI in the market, demonstrating to customers that BSI is the business partner of choice with the Food Industry. Key responsibilities & accountabilities Deliver Food Sector public training courses and introduce training courses to Food Sector clients Undertake Food Business Standards system assessments in accordance with BSI Food Sector Portfolio Prepare assessment reports and make presentations to deliver findings to clients to ensure client understanding of the assessment decision, the opportunity for improvements, and corrective action Lead assessment teams ensuring team members are adequately briefed so that quality of service and effective client and team working relationships are maintained Maintain and develop assessment/tutor skills, qualifications, and technical knowledge Provide technical support to clients through business development and customer service staff Act as a Brand Ambassador for BSI. This means acting ethically, following company rules, and promoting BSI services to clients so they are able to optimize business performance and 'Make Excellence a Habit' Key Performance Indicators Meet productivity KPIs for Assessment and Tutor related services. On-time delivery of assessment reports and positive client feedback Take ownership of scheduling, planning, and professional development objectives and KPIs Feedback efficiently to both clients and internal queries Positive attitude with a can-do mentality able to execute reliably and resolve issues when needed. Add value to clients by identifying their needs and introducing appropriate BSI services to improve clients business performance and help them 'Make excellence a habit' Help to avoid customer attrition by providing a quality value-added service Required Knowledge, Experience, and Qualifications Educated to degree or Diploma level in Food Science, Technology, Agriculture or Environmental sciences or similar field with proven experience in Food Manufacturing, Retail, or FMCG sector. Proven working experience of QC in the Food Sector on food safety management and QHSE Qualified Food Safety Lead auditor and Food scheme Tutor qualifications. Assessors or Tutors with Multi-skilled capabilities in various Food Sector business systems as listed below will be given priority: 1. Good Manufacturing Practice (GMP) 2. HACCP related program - GFSI schemes [Global Food Safety Initiative [FSSC 22000, BRC, SQF ] 3. ISO Standards [ISO 9001, IS0 14001, ISO 45001 , ISO 20000] 4. Tutor Training with Train the Trainer (TTT) Qualification for any of the above schemes (preferred) Excellent customer focus with the ability to understand Customer needs and provide solutions Team player able to communicate effectively with stakeholders at all levels to motivate and engage. Proven ability to work collaboratively with peers and build client trust and partnerships Computer literate with strong abilities in Word, PowerPoint, and Excel in particular Willing to travel frequently within the country and occasionally overseas Be self-motivated, and flexible, with excellent time management/planning skills Resilient under pressure, with pragmatic adaptability Excellent verbal and written communication skills with an eye for detail Ability to demonstrate BSI Excellence Behaviours: Customer Focus, Respect, Accountability, Communication, Achievement, Leading & Managing Others Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.