Job Description

Manages a global portfolio of large-scale multi-faceted projects that
both add value and create competitive advantage for our clients\xe2\x80\x99
business, whilst driving additional revenue streams into the Maersk
organisation.

Client Program Director lives the mission and values:
Our Customers
\xe2\x80\x9cMy Program Director connects the dots, understands my needs, rises to any challenge and supports the development of my supply chain.\xe2\x80\x9d

Our Company
\xe2\x80\x9cProgram Management is the engine driving towards the integrator vision, delivering real value to our customers through deep supply chain understanding, while driving down cost-to-serve.

Our People
\xe2\x80\x9cWe collaborate across geographies as one efficient global team, engaged and proud to work for Maersk, supporting our key account.\xe2\x80\x9d
Customer centricity \xe2\x80\x93 25%

• Understand your account\xe2\x80\x99s business, supply chain pain points and supply chain priorities
• Understand the trends of supply chain management in the vertical and in the market and share best practices with your account
• Build an account program plan, strategic roadmap, priorities and value creation and share them regularly with your account
• Prepare and conduct annual strategy meeting, annual KPI alignment meeting, quarterly business review and monthly performance review with your account to ensure your account\xe2\x80\x99s supply chain optimization results and service deliveries are reflected in your account\xe2\x80\x99s satisfaction as promotor scores
• Keep stakeholder mapping of your account up to date
• Engage and influence internal stakeholders at all levels and champion the needs of your account
• Prepare and conduct regular meetings and engagement calls with ES, KCD, CPM, Product, Sales, CX and GSC teams to align account strategy and to ensure service delivery
• Monitor new and additional business implementation and customer-initiated projects and deliver in full and on time
• Be your account\xe2\x80\x99s point of contact and go to person for global supply chain optimization, service delivery and escalations

Profitable growth \xe2\x80\x93 25%

• Retain our biz and deliver your account\xe2\x80\x99s GP target
• Understand and be able to explain business trends in terms of volume and profitability
• Together with KCD develop value proposition/solutions/values for your account and turn them into growth opportunities
• Understand competition landscape of customer(s) across all Maersk products
• Own and maintain customer level neutrality and confidentiality governance (e.g. non-Maersk rate communication)

Process optimization \xe2\x80\x93 25%

• Own E2E process of cargo, information and financial flow with FTE visibility
• Drive capacity plan of people, facility and system in each location where we deliver services
• Understand business risks and ensure BCP is in place where cargo, financial and EDI flows are taken place
• Drive optimization of global E2E process cross functions and geographies and capture Lessons Learned
• Become an \xe2\x80\x98Operational Excellence\xe2\x80\x99 ambassador and encourage CX and GSC teams to apply best practices
• Apply LEAN process such as automation, elimination, simplification and standardization
• Deliver annual productivity targets by collaborating with Product, CX and GSC teams

Leadership and transformation \xe2\x80\x93 25%

• Paint a compelling picture of the vision and strategy that motivates others to act and follow
• Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Develop people to meet both their career goals and the organization\xe2\x80\x99s goals
• Be a role model and live our core values
• Operate effectively even when things are not certain or the way forward is not clear

We are looking for:

• 15+ years proven track record of global key account management, E2E supply chain optimization, implementation of complex solutions and managing transformation
• 10+ years solid experience of managing teams
• 8+ years experiences of developing long term strategy and plan of the account and own organization
• Being an effective communicator and influence various levels of stakeholders in multi culture and diversified environments
• Cultivating partnership by creating value and linking customer needs with leading industry trends and the company\xe2\x80\x99s products
• Driving results and achieving beyond through others in and outside of own reporting line
• Keeping composure and resilient during crisis and mitigate risks with alternative solutions
• Bachelor\xe2\x80\x99s degree preferably in Business, Logistics or Supply Chain Management