Job Description

An Immigration Program Director reports directly to a Partner and/or Practice Leader. The role of the IP Director, APCC provides senior leadership, guidance, and management to the APCC team, and will provide senior support to the Practice Leader/Partner, which will involve accountability for leading strategic projects and initiatives to support the practice. The Director will take a lead role in multi-country project management (inherent with the APCC practice) and case escalation management.

The IP Director, APCC will work with APCC managers to provide best in class immigration program support for a range of clients and across the APCC countries, working with staff, co-counsel, and colleagues around the firm. The IPD is also responsible for establishing senior-level relationships with key clients to ensure services align with clients\' strategic initiatives and business immigration goals. As such, the IPD sits at the intersection of the operations of the APCC and the Immigration Program Management team.

The IPD will have primary responsibility for driving the growth of the APCC team\'s services and functions, working with the APCC Managers and Partner to formulate value-added offerings both internally (vis-\xc3\xa0-vis the other offices in the region under a \'regional hub\' model) and externally with clients. To that end, the IPD will have responsibility for achieving team and individual financial objectives and for business development (including introduction of new clients, retention, and development of existing clients).

RESPONSIBILITIES:

Key Responsibilities

Key Area 1: Client Service

• Act as a liaison between the APCC Managers/teams and the Immigration Program Management (IPM) teams
• Represents the APCC vis-\xc3\xa0-vis main client contacts and develops direct relationships with clients within the region and globally to better understand client priorities, sector and business operations
• Leads the APCC management team in contributing to client immigration program management (where appropriate), with an aim toward achieving optimal efficiency, cost-effectiveness, value, results, transparency, and scale
• Works with the IPM teams to facilitate training to APCC teams on client protocols and program execution
• Engage with clients and APCC Managers to review operations, caseflow, internal protocols, and impact of upcoming immigration changes and client priorities/projects
• Lead teams to solve unique and complex client problems and develops solutions that influence the positioning of the firm within the marketplace
• Takes the lead on escalation management (and de-escalation responses) for serious case and/or account escalations. Works with the team to develop escalation prevention tools and/or protocols.
• Represents the APCC in client QBRs/ABRs, as necessary

Key Area 2: Knowledge Building and Professional Practice

• Lead projects as agreed by Practice Leader or Partner which supports the Firm\'s strategy, drive profitability and improve our efficiency
• Maintain awareness of current immigration laws and legislation changes across the APCC\'s countries to ensure employees are kept informed and changes are made to procedures as required
• Develop and maintain own knowledge and demonstrate thought leadership (via social media posts, blogs, articles, etc.)
• Adhere to external and internal ethical and practice management standards
• Provide team-wide leadership and directly and indirectly supervise staff, providing mentoring, coaching, and performance management, and training for new employees. Foster a culture of collaboration across teams locally, regionally, and firmwide (e.g., Kochi) to ensure best practices and a \'One Fragomen\' approach.

Key Area 3: Internal Relationships and Leadership & Vendor Management

• Work with others to identify, develop and drive initiatives and achieve practice goals locally and regionally. This includes strategic projects that will benefit the practice within Singapore, regionally, and more widely within Fragomen.
• Ensures team follows firm procedures with respect to file maintenance, record keeping and use of firm\'s systems including Fragomen Connect, e-files & IT usage, etc.
• Works with APCC Managers to plan team workloads and sets realistic personal and team deadlines and priorities while meeting client expectations
• Builds internal relationships and is an active contributor to all parts of the business from decision-making to supporting Corporate functions.
• Contributes to, and fosters a positive work environment
• Supervise staff with the assistance of HR and Partner/Practice Leader
• Actively works to develop Managers and ensures consistency across the various APCC sub-teams
• Works with the APCC Managers on quality control of APCC vendors
• Maintains good working relationships with APCC vendors; resolves issues with APCC vendors in a professional manner
• Continually reviews profitability of specific countries and client accounts (or country/client combinations) vis-\xc3\xa0-vis APCC vendor fee schedules; engages co-counsel on country- or client-specific basis to negotiate on fees accordingly
• Takes the lead on vendor training initiatives

Key Area 4: Productivity, Financial Management

• Accountable for the performance and quality of the various APCC teams
• Monitors and achieves monthly billing and collection targets, alerts Partners immediately if targets cannot be reached and presents an action plan; works with Finance team on budgets and forecasts
• Consult with Finance and others to determine pricing, and monitor profitability of clients, teams, and individual countries
• Works with Practice Leader/Partner to set budgets (revenue and staff costs)
• Lead and manage the team to meet or exceed financial metrics. Develop and implement business strategies that lead to revenue generation while protecting profitability.
• Actively (and proactively) review service offerings with Managers on a country-by-country basis, determining where additional value can be added and/or new services can be offered
• Identifies and executes on opportunities for business process efficiencies
• Coordinates with relevant corporate teams (e.g., Finance, HR, Marketing, etc.) to execute as required
• Work with team members to ensure the work within the team is completed accurately and is technically correct within SLAs

Key Area 5: Business Development

• Identifies new work opportunities and implements strategies to acquire new business for the practice
• Develops Fragomen as a business, through networking, research and other activities
• Builds the profile and reputation of the firm in relevant markets
• Grows existing client relationship by expanding offering, services and referring work to other Fragomen offices.
• Participate in a range of events sponsored by the firm, including speaking opportunities at relevant industry or practice conferences and seminars and attends a variety of client networking events
• Supports Partners/Practice Leaders on client proposals and pitches, leading or taking part in RFPs where appropriate.
• Proactively identify and take part in marketing/business development opportunities (e.g., presenting at an industry event, sharing industry insights on LinkedIn, recording Mobility Minute videos).
• Manage or collaborate on proposals - from informal pitch meetings or RFIs to structured RFP responses - holding prep and debrief meetings and participating in client presentations
• Responsible for formulating business plans in conjunction with Practice Leaders or Partners
• Lead debrief sessions following pitches, client projects or other significant client engagements to assess results, impact, and identify future adjustments

Key Area 6: Communications

• Provide accurate and clear written and oral advice to clients and potential clients
• Leads training sessions with clients, vendors, and internal staff
• Helps to review escalation emails and other correspondence as appropriate
• Reviews multi-country project/request responses to ensure accuracy and consistency across the APCC countries (i.e., before the response is sent back to the requestor/client)

QUALIFICATIONS & EXPERIENCE:

• Bachelor or higher degree
• Minimum 10 years consulting experience in corporate Immigration
• Systems and process acumen, to ensure efficient and effective procedures
• Excellent people management skills when dealing with internal clients across the Firm; especially working with a global team while advocating for regional nuances
• Ability to generate clear, well-organized written work-product for an internal and external audience
• Experience playing a key role within the team to promote an efficient and effective team culture
• Ability to prioritize own work and team\'s work and take on multiple projects
• Excellent organizational skills, including a strong facility with case management reporting analytics

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

Fragomen is a leading firm dedicated to immigration services worldwide. The firm has 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen\'s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys.

Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers.

Our knowledge of international legal, regulatory and policy issues allows us to provide our clients with strategic advice and effective and efficient immigration solutions to assist them in achieving and maintaining a competitive edge in the global marketplace.

Additional Company Information

Registration No.

200201218K

Company Size

51 - 200 Employees

Average Processing Time

13 days

Industry

Consulting (Business & Management)

Benefits & Others

Dental, Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Hybrid Working

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