Job Description

Client Support Engineers serve on the front lines by answering questions and troubleshooting technical problems through phone, email, and chat. They assist customers with onboarding of the company's product or service and also guide clients through installation and updating issues as needed.Duties & Responsibilities:

• Responsible for providing technical support via email or phone to end-users.
• Provide regular updates to users on the status of the requests.
• Responsible for computer hardware and software repair.
• Perform other duties that may be assigned from time to time.

Qualifications: Education:

• Bachelor's Degree holder of any IT, Communications, English Major or any Engineering Course

Experience:

• With 0-2 years of work experience in the related field
• IT Certification of any of the following is a plus: CompTIA A+ Certified, Microsoft Certified, Service Desk Analyst Certified, IELTS Passer, ITIL v4 Certified or any ITSM (Example: SAP, COBIT, Six Sigma

Skills & Competencies:

• Must have a basic understanding of various hardware platforms (mainframes, mid-range platforms, desktops, and mobile devices), network-related devices.
• Must have a basic understanding of systems, infrastructure, cloud, storage, and network or security administration.
• Must have excellent oral and written communication skills.
• Empathetic, proactive, punctual and has customer center vision.
• Has a positive attitude and can work in a fast-paced work environment.

Join our AWESOME team and enjoy the following benefits:

• Group Accident Insurance Coverage on Day 1
• Health Maintenance Coverage up to Php 400,000 per illness / year upon regularization
• HMO Benefit for 1st dependent
• Vacation Leave of 15 days, pro rata upon anniversary
• Sick Leave of 15 days, pro rata upon anniversary
• Company Uniform
• Christmas Basket every December

• Retirement Plan (as mandated by PH govt)
• Healthy, Kind and Nurturing Work Environment
• Career growth and opportunities for promotion
• Engagement Activities (remote & onsite)
• Generous salary increment during annual reviews (performance based)
• We reward performers with BONUSES every December

Job Types: Full-time, PermanentSalary: Php25,000.00 - Php30,000.00 per monthBenefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Pay raise

Schedule:

• 12 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Application Question(s):

• Are you amenable for shifting schedule?
• Are you fully vaccinated?
• Do you have relatives working in government, media, military or police?

Education:

• Bachelor's (Required)