Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore\xe2\x80\x99s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute Portfolio Hotel (opening end 2022, Marriott).Garcha Group Benefits: - As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.- As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars- Telephone Allowance (as applicable dependent on position)- Transportation Allowance (as applicable dependent on position)- SIGNING BONUS equal to 1 month salary (as applicable dependent on position)POSITION SUMMARY: - Process all reservation requests, changes, and cancellations received by phone, fax, or mail.- Ensure that all correspondence are replied within 24 hours.- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.- Explain guarantee, special rate, and cancellation policies to callers.- Accommodate and document special requests.- Answer questions about property facilities/services and room accommodations.- Follow sales techniques to maximize revenue. Input and access data in reservation system.- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.- Follow proper escalation procedures when addressing guest concerns.Key Requirements At least 1 year experience in a similar role Fluent in English (Written and Spoken) Excellent telephone & email etiquette

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