Cluster Reservations Agent
Singapore, Singapore
Job Description
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An exciting opportunity has arrived at The Garcha Group, Singapore\xe2\x80\x99s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
- Telephone Allowance (as applicable dependent on position)
- Transportation Allowance (as applicable dependent on position)
- SIGNING BONUS equal to 1 month salary (as applicable dependent on position)
POSITION SUMMARY:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Ensure that all correspondence are replied within 24 hours.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Key Requirements
- At least 1 year experience in a similar role
- Fluent in English (Written and Spoken)
- Excellent telephone & email etiquette
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Job Detail
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Job IdJD1297817
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned