Job Description

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Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm\'s broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients\' domestic and international financial needs. The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of cash management products and services for Commercial Bank clients.

The Commercial Banking - Client Onboarding (CBCO) organization is seeking an entry-level, highly motivated individual who is capable of handling a wide variety of tasks directly impacting the client experience. The Implementation Solutions Analyst will have global responsibility for onboarding support for Commercial Banking clients. Helping our clients expand their business is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. The Implementation Solutions Associate will work directly with Onboarding Specialists and various operations teams to provide support to onboard the client\'s business to the Commercial Banking products and services.

Job Responsibilities

• Collaboration with the coverage team to establish clear implementation details, enabling the implementation to be initiated expeditiously
• Completion of project initiation tasks, including account reservation requests, product forms and early engagement of internal team.
• Responsible for documentation related tasks, including creation of client document packages, review of product and onboarding documents and working with Operations stakeholders to complete all documentation related tasks
• Attend client calls and support Onboarding Specialists with meeting agendas and minutes
• Responsible for various quality control reviews through the project lifecycle
• Utilize creative problem solving and solid decision making ability
• Adherence to policy and procedures, and international and domestic regulatory requirements
• Manage onboarding activities via phone, telepresence, email and in person with internal business partners
• Own and drive identification, transparency, escalation, and resolution of risks and issues to closure

Required qualifications, capabilities, and skills

• Bachelor Degree holder in any disciplines with minimum of 1 year of client facing experience, preferably within the banking space
• Proficient in the various Microsoft applications (Excel, PowerPoint, Word)
• Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
• Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
• Strong interactive personal and communication skills and ability to influence others for positive results
• Experienced problem solver and critical thinker
• Ability to take ownership, manage through conflict and mobilize internal resources and adaptable to a changing, dynamic work environment

Preferred qualifications, capabilities, and skills

• Experience in Cash Product will be added advantage
• Thai Language skills (both written & spoken) as the role will support client on-boarding for Thailand Market

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase