Job Description

MAIN PURPOSE

Develop and improve the overall performance of his/ her geographical area markets in sales & quality of POS (focusing on retailization KPIs) working very closely with the local teams, he/she contributes to the elaboration of the achievement of the local targets

Furthermore, the Executive will support on various sales reports, administrations, products enquiries and ordering

KEY RESPONSIBILITIES

• Wholesale Account Management Support

• Support management of all wholesale accounts in SEA
• Implementation of the retailization KPIs across all wholesale accounts model stock strategy
• Support commercial director by visiting 2 customers in Singapore on a monthly basis
• Motivate, animate the Brands Ambassadors on the POS as well as all the teams in contact with the Brand on the sales floors
• Work closely with VM and CRM Manager on all visibility topic and other overlapping issues
• Collect feedback on outlet and brand performance, consumers and competition activity
• Sales incentive: assist Commerical Director in implementation, tracking and reward process
• Maintain all necessary administrative files on retailers

• Retail Management Support

• Support boutiques administrative duties. For example: printing letterheads, arranging stationaries, invoices, name cards
• Create POs, boutique billings follow up
• Keep track of expenses relating to boutiques or staff by verifying invoices. For example: repair and maintenance, training, uniform

• Reporting and Analysis

• On a monthly basis prepare wholesale and retail reports on retailization KPIs (model stock, auto-replenishment, booster ordering, inventory, SOSI etc)
• Any ad-hoc reporting when needed

• Customer Service management

• Assist to investigate on any client complaint; liaise and follow-up with Richemont supporting services and/or Regional or HQ team to propose solutions

• Events and Projects

• Assist in organizing events - e.g. invitations, coordinating the logistics/travel arrangements for VIP customers attending overseas events

• Support in boutique activations & high jewellery event when needed
• Assist Commercial Director in preparation for market visits and annual Watches & Wonders

• Boutique openings/renovation/maintenance projects for SEA (Ad Hoc)

• Support on administrative tasks (SAP Vendor & PO creations, invoices \xe2\x80\xa6)
• Coordination with regional store planning team and third parties involved to facilitate a smooth process.

Richemont