Job Description

ALG is currently recruiting a Commercial Support Executive for our world-leading Aerospace client. This is a one year contract role, converatable to permanent role.

ALG is currently recruiting a Commercial Support Executive for our world-leading Aerospace client. This is a one year contract role, converatable to permanent role.

Job Responsibilities:

• Processing Customer Purchase Orders via In-House ERP systems.
• Customer interface for production requirement and progress reporting.
• Handle administrative functions relating to customer\'s repair orders.
• Update Contract Summary Database (Creation, Ad-hoc for Customers and Aircraft Type)
• Providing timely response to customer Commercial queries via phone/email.
• To provide monthly open order reports and delivery reports to customers.
• To advise customer on rotable or replacement parts to complete build on time.
• To provide support to Customer Support Managers/Directors.
• Coordinating Working Party or Tool Loan request with the Technical Team based on Customers\' requirements.
• To provide contract/agreements to customers for Landing Gear Loan on AOG basis.
• Invoicing Customers for working party/ tool loans/ Landing Gear loans.
• Backup to other Commercial Customer Service Executive.
• Facilitate and coordinate site visits/table inspections for workshop.
• Feedback and follow up on Customer Warranties.
• Contribute to Process improvements.

Job Requirements:

• Diploma in Business Administration/Logistics/Supply Chain Management or any other related disciplines.
• More than 3 years\' experience in customer service related work
• Proficient with MS Office (Excel, PowerPoint, Word & Outlook)
• Good communication skills.
• Mandarin speaking is a plus to communicate with Chinese speaking clients.
• Good verbal and written communication skills and the capability of initiating action to solve Day to Day issues without constant direction.
• Able to work in a team to achieve Team KPI in a high fast pace environment
• Detailed & meticulous

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R1987510

ALG Talent Specialists