Job Description

WHO IS TRANSBIZ
If you consider yourself to be a changemaker, a (soon-to-be) master of your craft & a huge advocate of a teamwork-driven culture, a seat at the Transbiz table is the next career chapter for you. An upgraded one.
Here’s why. We know that as much as agencies can be a blessing, it can also be a bit of a struggle too. That’s why TransBiz is not a typical marketing agency. It’s a full-service eCommerce growth machine with a focus on the Amazon marketplace that is on a mission to create purposeful brands that inspire people around the globe, including you.
The truth is this - we spend a third of our lives at work. So can it really get any better than feeling inspired & motivated while working every single day? Let’s see.
WHAT YOU’RE GETTING YOURSELF INTO
A work culture that spans from user research and effective web designs to performance analysis and optimization. Our team of 62 entrepreneurial-minded people runs business marathons together like a professional sports team. They know that each member has a critical role to play to win the game and are ready to help you get up to speed in no time. If this is something you’re already feeling passionate about, then this might just be the job post for you.
WHAT’S IN IT FOR YOU

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• Access to training for your specialization and others within the agency, as well as a chance to attend courses to help you grow further.
• Remote work set-up. You’ll be able to work when you feel the most productive and take a nap when you’re in need of a small boost of energy.
• Be one of the pioneer members of the team and gain the experience of building and growing it from the ground up.

HOW YOU WILL SPEND YOUR TIME
STRATEGY AND EXECUTION

• Create and manage new communities under different niches and on different platforms depending on industry trends.
• Execute the right marketing and content strategy to push the growth of the fanbase and encourage engagement within the community.
• Develop digital marketing approaches that can help the company get relevant information from the community. This may include product surveys, mini-campaigns, and other efforts.
• Build a list of relevant customer or market information/data that the company can use for its brands. This will include survey results, product feedback, emails, and SMS.
• Create monthly content plans and community campaigns that can deliver monthly goals.

MONITORING

• Act as a liaison between the community and your audience. You will be the voice and tone of the group towards its audience.
• Be the brand moderator and provide community support, content distribution, and digital engagement to build presence and trust within your audience.
• Be constantly updated about relevant news and topics about your niche and create real-time strategies around these to maximize engagement.
• Set clear goals and metrics that can measure the performance of your strategies.
• Conduct pre and post-mortem assessments for campaigns and improve SOPs depending on the results.
• Track and monitor the performance of posts and engagement levels.
• Monitor communities we manage and make sure that it is a safe space and rules are being followed (posts, comments and oversee which topics are trending within the community)

MANAGEMENT

• Work with the Head of Community Marketing and other internal stakeholders for execution and project management.
• Participate in client meetings if necessary.
• Genuinely care for the brands and propose ways for improvement.

THE PERFECT CANDIDATE FOR THIS POSITION

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• You have 2 years of experience in community management (Social media and digital strategy).
• You're knowledgeable and have experience in doing community management across different social media platforms (Facebook, Instagram, Twitter, Reddit etc.)
• You take systems and processes by heart. You don’t just build a great strategy, you want to see it all the way through to implementation and results.
• You are known to work with minimum supervision with great attention to detail, deadlines, and accuracy.
• You have excellent written and verbal communication skills and are ready to jump on audio and video calls.
• You must resonate with our Vivid Vision 2024.

Whether it be SEO, Content, E-mail Marketing, or Social Media, the department’s efforts boil down to sending the right message to the right audience so that we can help reach the goals of our clients. Behind the stories, however, we also strive to bring the best results through data-driven strategies and planning. We are a small team that strives for growth and excellence, always moving in step with the dynamism that’s natural to the digital marketing ecosystem.
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