Job Description

ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues! We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre. Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success. Take the step to be a part of something big today, we’d love to hear from you! Concierge Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Ensure LQA service standards are in practice as set by the hotel at all times
• Able to provide information and assistance to guests as and when required
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Handling and investigation of guest requests/complaints

Qualifications:

• Minimum GCE ‘O’ level or equivalent
• Minimum 2 years experience in the service industry
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Read, write and speak English fluently
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Must have a friendly and engaging service attitude

Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS We regret to inform that only shortlisted candidates will be notified.