Job Description

Benefits:

• 5 days work week ( Including PH and weekend )
• Shift work 24/7 ( 8.5 hours per shift )
• Basic $2800 - $3400 + Shift allowance & Weekend or PH allowance ( Gross min $4000 )
• Benefits : AWS + VB / Yearly increment program / Lifestyle benefits for oversea travel.
• Full training is provided.

Responsibilities :

• Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapport
• Strives to leave the customer with a positive customer experience after every contact
• Providing innovative and resourceful solutions and recommendations to all types of requests
• Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
• Is able to be highly resourceful, solution-oriented show a strong investigative nature
• Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
• Has a detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.
• Exercises judgment and discretion while serving as primary touch point for escalated customer service issues and vendor communication
• Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
• Applies client and Group policies as applicable whenever interacting with customers.
• Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel).
• Travel is only required for learning and development purposes

Requirement :

• Diploma in relevant field
• Must be able to speak fluent English
• 2+ years of customer service experience in travel/tourism, hospitality, retail, hotel/guest services.
• Experience in the Concierge industry is an added advantage
• Experience working directly with international contacts for the fulfillment of reservations
• Strong communication and customer service skills

Please submit your updated resume by using the APPLY NOW BUTTON or you may email to lavonnelai@rkgroupsg.com
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We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/ RK Recruitment Pte Ltd | EA License No.: 20C0280
Lai Nai Xiang | EA Personnel: R22106554