Contact Centre & Unified Communications Engineer Job in Aryan Solutions

Contact Centre & Unified Communications Engineer

Singapore, Singapore

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Experience as a Technical Lead for Cisco IP Telephony projects
Experience in deploying at least 3 contact centers (>50 agents)
Experience with cloud contact center technologies with at least 2 contact center deployments
Experience working with telcos to provision SIP Trunks for PSTN access in Asia Pacific countries
Led at least one large scale Cisco IPT deployment (>1000 users) or two medium Cisco IPT projects (>300 users)
Able to demonstrate expertise with CUCM version 11.5 and above
Valid CCNP Voice/Collaboration certification (Candidate to provide proof)
At least 4 years working on Cisco CUCM, with 2 years of project implementation experience.
Experience with Genesys PureCloud
Possess strong communication and interpersonal skills to interact effectively with other services, end-users and management
Strong customer service focus
Willingness to work some unsociable hours – weekends and evenings – to support implementations
Experience in network and infrastructure planning and development
Experience managing technically complex telecommunication deployments and projects
Excellent interpersonal skills and ability to communicate effectively
Valid CCNP Voice/Collaboration Certification, Genesys PureCloud certification (candidate to provide proof) Amazon Connect, Genesys PureConnect (good to have / non mandatory)
PMP, Agile, Scrum Master, Lean certification (good to have / non mandatory)

Interested candidates, please send over your resume to vikram@aryan-solutions.com

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