Job Description

Experience as a Technical Lead for Cisco IP Telephony projects Experience in deploying at least 3 contact centers ( >50 agents) Experience with cloud contact center technologies with at least 2 contact center deployments Experience working with telcos to provision SIP Trunks for PSTN access in Asia Pacific countries Led at least one large scale Cisco IPT deployment ( >1000 users) or two medium Cisco IPT projects ( >300 users) Able to demonstrate expertise with CUCM version 11.5 and above Valid CCNP Voice/Collaboration certification (Candidate to provide proof) At least 4 years working on Cisco CUCM, with 2 years of project implementation experience. Experience with Genesys PureCloud Possess strong communication and interpersonal skills to interact effectively with other services, end-users and management Strong customer service focus Willingness to work some unsociable hours - weekends and evenings - to support implementations Experience in network and infrastructure planning and development Experience managing technically complex telecommunication deployments and projects Excellent interpersonal skills and ability to communicate effectively Valid CCNP Voice/Collaboration Certification, Genesys PureCloud certification (candidate to provide proof) Amazon Connect, Genesys PureConnect (good to have / non mandatory) PMP, Agile, Scrum Master, Lean certification (good to have / non mandatory)Interested candidates, please send over your resume to [ Email address blocked ]
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