Job Description

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Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia

Get to know the Team

We\xe2\x80\x99re a collective of individuals who come from a diverse range of backgrounds and experiences. One thing we have in common? Our love for language, and how it can be used to shape even the smallest of interactions. We believe that words have the power to reduce friction, simplify complexity and inspire delight. Our team works closely with multiple functions including product managers, product designers and researchers to understand product and design requirements, business goals and user needs. We consider what our audience thinks, feels and needs at each point of the user journey, and strive to make this experience seamless and delightful. Typically, our content helps users to scan information, navigate our platforms and complete tasks with minimum effort. Our work isn\xe2\x80\x99t limited to English \xe2\x80\x94 we support 8 Southeast Asian languages, localising the language for each market while unifying the experience through a single brand voice.

Get to know the role

We\xe2\x80\x99re looking someone with an infectious energy for using language to shape user experiences. You\xe2\x80\x99re ready to dive deep to understand user needs, behaviours and emotions, gathering insights that inform product strategy and design. You\xe2\x80\x99re a great communicator and culture champion who\xe2\x80\x99s able to motivate and coach team members to do their best work in service of the OneGrab spirit. If you\xe2\x80\x99re both a seasoned UX writer and successful people manager who\xe2\x80\x99s keen to nurture a team of passionate writers, keep reading.

The Day-to-Day Activities

Manage a diverse team that delivers on multiple projects across tech families and timelines

Coach team members to increase their impact, develop their strengths and grow their careers

Provide regular performance feedback, check-ins and reviews for people who report to you

Influence and contribute to the shaping of the product strategy, research plans, and end-to-end customer journeys

Through data insights, be able to identify and act on opportunities where content can deliver greater customer value

Lead conversations, workshops, and relevant activities with stakeholders to drive effective UX and writing decisions

Actively build and maintain relationships with cross-functional teams and stakeholders

Collaborate closely with a diverse set of specialists, including UX designers, researchers, visual designers, product managers, product analysts, engineers, and business stakeholders to build great user experiences which deliver business results

Ensure a consistently high bar is set for quality user experiences, which you maintain through regular critique sessions with your writers

Be a strong and visible advocate for the content design discipline throughout the organization

Where necessary, take the lead in designing and implementing processes that enhance ways of working and productivity for the team

Collaborate effectively with localisation and content operations teams to ensure workflows are optimised for smooth handover of content

The Must-Haves

5+ years of UX writing or relevant design experience, including at least 2 years of people management experience

End-to-end problem-solving skills; you avoid working in silos at all costs

High-level skills in UX thinking and content writing, with deep understanding of research, UX strategy, experimentation and accessibility

Excellent understanding of user experience design for the web, mobile, or touch devices - Resilient with a growth mindset - Strong conflict resolution and negotiation skills

Experience applying a universal brand voice with various tones for different audiences/segments

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.

Grab