Job Description

Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We\xe2\x80\x99ve grown 100% year on year since inception, and expanded globally in late 2020. We now service over 200,000 businesses and we will continue to grow rapidly in 2023 and beyond.

Reporting to our CRM Manager, you\xe2\x80\x99ll be assisting the fast moving marketing team whilst exploring new avenues to showcase and magnify our brand across multiple channels. With an emphasis on email, SMS and app, we\xe2\x80\x99re looking for someone to get stuck in and help where needed.

In this role you will be responsible for assisting in the building and optimisation of sophisticated email marketing campaigns. Ideally we are looking for someone who is both passionate and driven by all things CRM. Although the role sits within the Growth team, you will also have the opportunity to work on projects within the wider marketing team, gaining experience with a range of different marketing initiatives.

Working with the wider team, the successful candidate will play a key role in not only the success of the marketing team, but the success of Employment Hero.

We believe in distributed employment and take a Remote First approach with our team. Employment Hero can hire across the globe, assuming that candidates have eligible working rights and are in a suitable timezone (We are ideally looking for a candidate based in South East Asia). If you\'ve got the skills for the role and the passion for our mission then we want to hear from you!

We celebrate diverse perspectives and experiences, we invite people of all backgrounds, abilities, and identities to apply for this position.

About the role

As the CRM Specialist you\xe2\x80\x99ll be responsible for developing, managing and implementing cross channel campaigns that engage, retain and nurture our app users. You\xe2\x80\x99ll partner with key stakeholders across Product, Marketing and Ops to deliver on the Vision and growth targets

Responsibilities

• Build, test & execute tactical campaigns & audience segments within Braze/Marketo
• Assist in the development of new & innovative automated nurture programs
• Assist with reporting & optimisation of existing campaigns & programs, being able to communicate the value of campaigns & programs to wider teams across the business
• Create relevant content and understand best practices for Email, SMS and app
• Utilise best-in-market MarTech, including automated systems and analytics platforms
• Monitor data feeds to ensure they are accurate

• Degree qualified in marketing or a related field (desired)
• 1-3 years experience in a Direct marketing or related professional environment
• A creative problem solver and critical thinker, with great attention to detail
• You have good communication skills and proficient with Excel
• Experience with Braze and Marketo (or similar CRM/marketing automation platforms) is a bonus
• Comfortable and confident explaining your ideas, taking briefs, and participating in brainstorming sessions
• Able to work independently in a \xe2\x80\x9cremote first\xe2\x80\x9d work environment and to agreed deadlines

• Work from home available
• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!)
• A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Continuing education / post-graduate assistance program
• Virtual yoga classes
• Weekly virtual happy-hour and social events to get to know your new colleagues
• Quarterly & yearly team celebrations
• Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!

• Raised $140M Series E round led by Insight Partners July 2021

• Raised $45M Series D round led by Seek 2021

• Deloitte Technology Fast 50 2020, ranked #42 in Australia

• LinkedIn Top 10 Startups 2020

• Raised $22M Series C Round led by Seek July 2019

• Raised $8 mill series B round led by Seek and OneVentures

• Deloitte Technology Fast 50 2019, ranked #20 in Australia

• GetApp Category Leader Q1 2019

• Deloitte Technology Fast 50 2018, ranked #12 in Australia

• HRD Gold Medalist - Human Capital Management Systems 2018

• HRD Gold Medalist - Rewards and Recognition Service Provider 2018

• HRD Rewards and Recognition Employer of Choice 2018

• LinkedIn Top 25 Startups 2018

• EY Entrepreneur of the Year National Finalist 2018

• Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2

• BRW Most Innovative Companies 2015

• Anthill Smart 100 List 2015

• Startup Daily Top 50 Emerging Leaders 2015

• HRD Employer of Choice Award 2015

• Aon Hewitt Best Employers 2013

Employment Hero