Job Description

You will be joining the world leader in luxury goods where they major in Wine & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry and Selective Retailing. The brand is one of the world's leading international fashion houses with a strong market presence in Singapore. They are currently looking for a CRM Executive to manage and execute the CRM activities supporting the South Asia region.
Responsibilities
Manage and execute the CRM calendar for the South Asia region
Collaborate with country teams to strategize and coordinate execution of CRM in their local language and tools
Analyze monthly campaign performance and use them in strategizing the CRM planning across the region
Lead and coordinate between headquarters, country teams, and agencies (if any) to roll out social CRM projects or integration of engagement tools (e.g. LINE Binding)
Manage CRM budget
Use Salesforce Marketing Cloud for extraction of client lists
Regular monitoring and analysis of clienteling initiatives
Liaise closely with Digital and Retail teams to roll out omnichannel projects in the region
Oversee client data collection and smooth transition of information across CRM systems
Train store team and champion the use of Digital clienteling and CRM tools
Requirements
Min. 3 years of CRM Marketing experience ideally within the retail and consumer goods industry.
Salesforce Marketing Cloud (SFMC) proficiency is a must
Independent individual whom possess analytical and strong problem-solving skills
Strong interpersonal skills with the ability to work across functional areas levels and to interact at distance
Base Salary range $4,500 to $5,000 / month.
If you are keen to know more, please click on the Apply button or reach out to me at geraldine.poh@morganphilips.com.