Job Description

Who Should Apply:

• You have great passion in customer service and customer experience
• You come from the tourism/hospitality background
• You want to be a part of a leading airline company
• This is an individual contributor role***

Location: Changi, Singapore Role: Hybrid

• The successful candidate will join the Customer Affairs department of the company\'s Customer Services & Operations division.
• You will play an important role in managing and building relationships with the company\'s customers. You will attend to customer feedback promptly and take actions to restore customer confidence. This involves working closely with various business units to establish the cause of customer concerns and address servicing gaps. In addition, you may participate in various projects and initiatives to raise customer service standards.

Required Skills

• You should possess a good university degree, preferably with Honours. Candidates with a good diploma and relevant experience are welcome to apply. You are also required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Candidates with at least 5 years\xe2\x80\x99 working experience in customer service jobs or with work experience in the airline industry will be preferred.

HOW TO APPLY: If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you. Simply submit your application with your updated Resume in MS Word Format to Wong Wen Xin Cheryl (EA Personnel Reg. No.: R22106435) by clicking the \xe2\x80\x98Apply link\xe2\x80\x99/or call Consultant, Cheryl, at 6590 9901 for a confidential discussion. Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT! Notice: We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information. Cessation of Collection of full NRIC Numbers: In compliance with the Personal Data Protection Act and commitment to protect candidates\xe2\x80\x99 personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process. Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.