Customer Care Officer (1 Year Contract)
Singapore, Singapore
Job Description
RESPONSIBILITIES
- Monitor the service quality to ensure customer / experience / service quality meet the standard.
- Follow up on customer\'s enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Other ah-hoc duties assigned by reporting manager.
- Open to 5.5 day work week
- Ability to work under pressure and manage customers\' expectations.
- Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.
- Fast and accurate computer skills, self driven, resourceful, customer-orientated and strong customer focus.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)We regret that only shortlisted candidates will be notified.
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Job Detail
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Job IdJD1448292
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned