Customer Engagement Executive
Singapore, Singapore
Job Description
:
- Understand the organization\'s programs and services.
- Follow the latest MOE initiatives to meet customer needs.
- Actively market and upsell to new and current customers.
- Handle customer needs and inquiries promptly and professionally.
- Maintain positive connections with all stakeholders.
- Manage walk-ins, calls, texts, and online inquiries with warmth and professionalism.
- Ensure accuracy in registration and enrolment tasks.
- Keep records of customer inquiries, feedback, and complaints.
- Assist teachers and students as needed.
- Support communication between teachers and parents.
- Help with other assigned duties.
- Diploma holder
- With good spoken and written English
- Comfortable to speak and type in Mandarin Chinese
- Good knowledge in using Google docs, Googlesheet and Microsoft Office
- Monday to Friday with flexible shifts from 10 AM to 10 PM; weekends from 8 AM to 6 PM. Expect to work 4 weekdays and 1 weekend day.
- Based at Thomson Plaza, with occasional travel to other locations including Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, and Thomson Plaza. Comfort with varied locations is essential.
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Job Detail
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Job IdJD1455864
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned