Job Description

COMPANY DESCRIPTION
We specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client\xe2\x80\x99s unique needs. We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that truly makes a difference.
DESIGNATION : [Expand Communication] Customer Experience & Customer Service (Korean Speaking)

RESPONSIBILITIES

• Receive visitors and guide them through each Hyundai Motor Group Innovation Center in Singapore (HMGICS) experience (Vehicle Displays, Smart Farm, Sky Track, etc.) using knowledge of HMGICS brand philosophy, values and products, and processes

• Introduce and explain experiences and vehicles confidently and engagingly, ensuring high-quality Customer Service in every interaction

• Maintain and operate vehicles, equipment, and devices in Customer Experience (CX) areas

• Ensure adherence to customer management, safety, emergency response, vehicle, and inventory management manuals and protocols in CX spaces

• Carry out related administrative tasks

• Deliver tour programs for visitors

• Host VIPs through CX spaces

• Cover CX zones under other Gurus when necessary

• Diploma or A-Level qualification

• Both entry-level and experienced individuals are welcome to apply

• Experienced applicants should have 1-5 years of experience in a customer service/guest-facing role such as in the airline, retail, and hotel industry

• HMGICS Gurus must embody confidence, curiosity, and intelligence

• Well-groomed, able to speak in eloquent and professional language

• Strong interpersonal skills, proactive and curious

• Knowledge of and interest in the automobile industry will be beneficial

• Proficiency in English is required

• Proficiency in Korean and Mandarin will be beneficial, as the position may require communication with international visitors

• Shift work including weekends

• Customer Service, Brand, and Product training during the induction phase and course of employment

• Robust rewards system for high-performing employees

• Overseas training in Korea possible

• Medical Insurance