Job Description

Role Summary
The CX Relationship Executive is responsible for accomplishing key aftermarket sales goals and delivering excellent Customer service. This position is key to supporting Services & Support in achieving key growth targets and contributing to the Sales Strategy for long-term growth, including the responsibility for a portfolio of customer accounts and the monitoring and reporting of sales metrics.

• Manage and grow a portfolio of customers in line with annual sales targets (revenue) and Customer Experience standards (Net Promoter Index, Turnaround Time, On Time Delivery).
• Develop sales opportunities within geographic territory.
• Proactively execute all stages of sales cycle including prospecting and lead follow up.
• Maintain a pipeline of sales equal to enable achievement of bookings targets.
• Work with wider sales team to assist campaigns for lead generation across a broad range of the organization\'s products.
• Manage customer forecast and provide regular feedback to planning team.
• Analyse customer and market trends to identify sales opportunities.
• Manage the administration for a portfolio of APAC primary customers including Contract Review and Quote generation.
• Execute the order management process for both Spares and Repair including AOG in accordance with Customer Experience culture standards
• Act as the primary daily contact for a portfolio of customers. Successfully managing regional Customer enquiries and cases, delivering exceptional Customer Experience at every interaction
• Provide regular reports to track Customer performance, including sales metrics, Customer Satisfaction and month end.
• Owner of the Net Promoter score for assigned Customers, responsible for successfully resolving customer queries and issues.

Job Requirements

• Diploma / Degree in Business or related fields.
• Minimum of 1 - 2 years of relevant working experience in a Customer Relationship role.
• Prior experience within the Aviation industry will be advantageous.
• Customer focused and capable of managing a portfolio of accounts while retaining focus of achieving annual sales targets.
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.
• Experienced in SAP and Microsoft Office.
• Possess excellent interpersonal and communication skills.
• Position might be converted / renewed, depending on business needs.
• Working Location: Seletar (shuttle services provided).

Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080

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