Customer Relationship Consultant (6 Months Contract)
Singapore, Singapore
Job Description
:
Industry: Telco
Location: Tai Seng
This is a 6 Months Contract role.
Salary Range: Up to $2,200.00 Per Month
Working hours:
9am to 630pm, Monday to Sunday.
Staff will be rostered to work on weekends (at times, to work both Saturday and Sunday on the same week) and PHs as well.
RESPONSIBILITIES
1. Providing backroom support for Online Store E2E orders: * ID Verification
- Order processing
- Rescheduling of delivery appointments
- Order cancellation and Refund
3. Providing follow up service to customers in relations to the online orders submitted.
4. Manages Online Store Logistics (requisition and publishing of stocks) for: * Voice SIM Cards
- Data SIM Cards
- DVH numbers
- Handsets
- Premiums
6. Monitor and track all faults escalated to IS, ensuring issues are fixed on timely manner.
7. Conceptualizing and materializing automations. * Ensuring high level of integrity while performing ID verification
- Making sure that all orders are processed with zero to minimal errors
- All follow up cases assigned are promptly attended
- Provide single chat/call resolution
- Nitec/Diploma or undergraduate are welcome (On-job-training provided)
- Some customer service experience
- Able to start work immediately and commit for at least 6 months
We regret that only shortlisted candidates will be notified
Email resume to tiffany@peopleprofilers.com
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen
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Job Detail
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Job IdJD1343245
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2200 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned