Customer Relationship Consultant (6 Months Contract)

Singapore, Singapore

Job Description


:

Industry: Telco

Location: Tai Seng

This is a 6 Months Contract role.

Salary Range: Up to $2,200.00 Per Month

Working hours:

9am to 630pm, Monday to Sunday.

Staff will be rostered to work on weekends (at times, to work both Saturday and Sunday on the same week) and PHs as well.

RESPONSIBILITIES

1. Providing backroom support for Online Store E2E orders: * ID Verification

  • Order processing
  • Rescheduling of delivery appointments
  • Order cancellation and Refund
2. Engaging customers via live chat, assisting them on issues encountered during online purchase journey.

3. Providing follow up service to customers in relations to the online orders submitted.

4. Manages Online Store Logistics (requisition and publishing of stocks) for: * Voice SIM Cards
  • Data SIM Cards
  • DVH numbers
  • Handsets
  • Premiums
5. Work closely with project teams, both internal and external, on backend system requirements for Online Store related enhancements/launches.

6. Monitor and track all faults escalated to IS, ensuring issues are fixed on timely manner.

7. Conceptualizing and materializing automations. * Ensuring high level of integrity while performing ID verification
  • Making sure that all orders are processed with zero to minimal errors
  • All follow up cases assigned are promptly attended
  • Provide single chat/call resolution
Requirements
  • Nitec/Diploma or undergraduate are welcome (On-job-training provided)
  • Some customer service experience
  • Able to start work immediately and commit for at least 6 months
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to tiffany@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

People Profilers

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Job Detail

  • Job Id
    JD1343245
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $2200 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned