Customer Relation Officer Xy
Singapore, Singapore
Job Description
Job Benefits
- AWS + VB (2months)
- 5 days include weekend
- Tanjong Pagar
Job Responsibilities
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer\xe2\x80\x99s needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting to
a. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
b. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
c. Point to point enquiries from customer
d. Perform out bound calls to customers who leave callback - Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
*We regret to inform you that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280 Foo Xin Yi | EA Personnel No.: R22110240
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Job Detail
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Job IdJD1275348
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned