Help the Line Manager maintain top-notch customer service for potential and current clients.
Support pre-sales activities daily by addressing promotions and product inquiries through various channels, ensuring quick acknowledgment within 24 hours.
Manage post-sales matters for existing clients, handling inquiries within 24 hours, including challenging follow-ups and resolving contract issues.
Resolve customer feedback/complaints from various channels through excellent service recovery.
Boost customer loyalty through outbound service calls, minimizing termination rates and encouraging client upgrades.
Actively promote the conversion of existing clients to prepayment plans, increasing cash flow and retention.
Provide support for various correspondences, screening calls/emails for investor relations, partners, and human resources.
Assist in troubleshooting systems and data correction, conducting in-house verifications and contacting clients as needed.
Participate in company projects as assigned, which may involve calling prospects/clients or assisting in user acceptance tests.
Requirements:
Diploma with minimum 3 years Customer Service experience
Passion for service and possess excellent communication skills and telephone etiquette
Candidate with email writing skills will be an added advantage
Able to work independently under minimal supervision, meticulous and organized
Team player with a positive attitude and great interpersonal skills
Proficient in computer skills; Microsoft Office
Experience in mentoring and training
Interested candidate, kindly click on APPLY NOW
We regret that only short-listed candidates will be contacted shortly
EA Licence No. | 14C7092
EA Registration No. | R23117605
EA Personnel | Joey Wee Jun Yee
Company information
Registration No.
201410806W
EA No.
14C7092
Employer questions
Your application will include the following questions:
Do you have customer service experience?
How many years\' experience do you have as a Customer Relations Officer?