Job Description

• Office Hours/Mon - Fri
• Salary Up to $3200
• Health + Dental Benefits
• Great opportunities for growth and development

Responsibilities:

• Help the Line Manager maintain top-notch customer service for potential and current clients.
• Support pre-sales activities daily by addressing promotions and product inquiries through various channels, ensuring quick acknowledgment within 24 hours.
• Manage post-sales matters for existing clients, handling inquiries within 24 hours, including challenging follow-ups and resolving contract issues.
• Resolve customer feedback/complaints from various channels through excellent service recovery.
• Boost customer loyalty through outbound service calls, minimizing termination rates and encouraging client upgrades.
• Actively promote the conversion of existing clients to prepayment plans, increasing cash flow and retention.
• Provide support for various correspondences, screening calls/emails for investor relations, partners, and human resources.
• Assist in troubleshooting systems and data correction, conducting in-house verifications and contacting clients as needed.
• Participate in company projects as assigned, which may involve calling prospects/clients or assisting in user acceptance tests.

Requirements:

• Diploma with minimum 3 years Customer Service experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Candidate with email writing skills will be an added advantage
• Able to work independently under minimal supervision, meticulous and organized
• Team player with a positive attitude and great interpersonal skills
• Proficient in computer skills; Microsoft Office
• Experience in mentoring and training

Interested candidate, kindly click on APPLY NOW

We regret that only short-listed candidates will be contacted shortly

EA Licence No. | 14C7092

EA Registration No. | R23117605

EA Personnel | Joey Wee Jun Yee

Company information

Registration No.

201410806W

EA No.

14C7092

Employer questions

Your application will include the following questions:

Do you have customer service experience?

How many years\' experience do you have as a Customer Relations Officer?

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