Job Description

• Office Hours/Mon - Fri
• Salary Up to $3200
• Health + Dental Benefits
• Great opportunities for growth and development

Responsibilities:

• Help the Line Manager maintain top-notch customer service for potential and current clients.
• Support pre-sales activities daily by addressing promotions and product inquiries through various channels, ensuring quick acknowledgment within 24 hours.
• Manage post-sales matters for existing clients, handling inquiries within 24 hours, including challenging follow-ups and resolving contract issues.
• Resolve customer feedback/complaints from various channels through excellent service recovery.
• Boost customer loyalty through outbound service calls, minimizing termination rates and encouraging client upgrades.
• Actively promote the conversion of existing clients to prepayment plans, increasing cash flow and retention.
• Provide support for various correspondences, screening calls/emails for investor relations, partners, and human resources.
• Assist in troubleshooting systems and data correction, conducting in-house verifications and contacting clients as needed.
• Participate in company projects as assigned, which may involve calling prospects/clients or assisting in user acceptance tests.

Requirements:

• Diploma with minimum 3 years Customer Service experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Candidate with email writing skills will be an added advantage
• Able to work independently under minimal supervision, meticulous and organized
• Team player with a positive attitude and great interpersonal skills
• Proficient in computer skills; Microsoft Office
• Experience in mentoring and training

Interested candidate, kindly click on APPLY NOW

We regret that only short-listed candidates will be contacted shortly

EA Licence No. | 14C7092

EA Registration No. | R23117605

EA Personnel | Joey Wee Jun Yee

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan \xe2\x80\x9cBridging Career, Enhancing Life\xe2\x80\x9d, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.

Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower

(By submitting any application or r\xc3\xa9sum\xc3\xa9 to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)

Additional Company Information

Registration No.

201410806W

EA No.

14C7092

Company Size

1 - 50 Employees

Average Processing Time

8 days

Industry

Human Resources Management / Consulting

Company photos

1/7

Search Index