Did you know KONE moves over one billion people every day. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Why this role?
Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
Customer Service Admin is also supporting customer directly for more complex customer queries forwarded by the Customer Service Agents or other departments. Customer Service Administrator is mainly interacting with salespersons, supervisors, field technicians, KONE Customer Service Organization and KONE Shared Services.
The Customer Service Admin ensures responsiveness towards customer by keeping up with quality and SLA levels.
What will you be doing?
General administrative support for Sales and Maintenance Supervisors:
SEB Sales support activities
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