Job Description

:- Customer Service Executive1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)4. Working closely with billing counterparts on billing disputes/waiver.5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit6. Ensuring all compliments and complaints are handled in accordance to the project requirement.7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.8. Taking meeting minutes and following up with internal team for timely submission9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.10. Looking into redesign tedious or manual process via automation.11. Ad-hoc Task related to the project.Working location: Ang Mo KioWorking hours: 8.30-6pmPre-requisites as below:-

• Candidate to possess at a least a Degree or equivalent.

• At least 4 years of relevant experience (e.g. customer fronting, account management, IT savvy with some exposure with automation)

• Customer centric and good team player.

• Good time management and ability to multi-task yet meticulous.

• Excellent written and verbal communication skills.

ITCAN