Customer Service Associate (east/ 5 Days)
Singapore, Singapore
Job Description
:
- Handle enquiries through phone calls and emails
- To accurately note down messages or relevant information, when and where appropriate
- Assigning enquiries to the relevant departments if needed
- Familiarity with the respective departments and their roles
- Understanding the needs of the customers with a sense of empathy and professionalism
- Build understanding of customers\xe2\x80\x99 needs and requirements, apply these insights to optimize the customers\xe2\x80\x99 experience and for potential lead to conversion
- Communicate customers\' needs and ensure handover successful cases to support team
- Diploma in any discipline
- Minimum 2 years\xe2\x80\x99 experience in customer service preferred
- Experience in hospitality or healthcare-related role is a plus
- An active listener with a pleasant nature with an ability in critical thinking
- Excellent verbal and written communication skills
- Ability to multi-task and thrive under pressure
- Ability to work resourcefully, independently and with urgency
- Highly organized and attentive to details
- Proficient and comfortable adopting technology and software tools (Microsoft Office, Microsoft Excel, CRM, etc.)
- Mature, self-motivated and independent but also able to work cohesively with others
- Keen in professional growth over time
Diploma in any discipline
About Us:
Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.
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Job Detail
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Job IdJD1317874
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned