Customer Service | Call Center (shift Base) Bank
Singapore, Singapore
Job Description
s:
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services inquiries.
- Provide one-stop customer services across all channels of communications
- Identify cross-sell opportunities during customer interaction
- Meet Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliance for all customers\' requests
- To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
- Solicit customers\' feedback and identify problem trends for improvement actions
- Flexibility in work deployment when business needs arise
- Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
- Min GCE O levels or higher
- Experience with customer service skills and a professional communication skills.
- Shift pattern inclusive of weekend and public holidays (with shift allowance) :
- AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
- PM shift - 2pm to 11pm, 3pm to 12midnight
- 1 weekday off, 1 weekend off
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.
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Job Detail
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Job IdJD1368049
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned