Job Description

Job Highlights * USA MNC * AWS/Performance Bonus/Attractive benefits * People-first culture . This position will coordinate or execute any Restaurant Order Process activitie Job Highlights USA MNC AWS/Performance Bonus/Attractive benefits People-first culture . This position will coordinate or execute any Restaurant Order Process activities necessary to fulfill customer requests. . Ensure timely and accurate Special Order (SR). . Solve and investigate customer's complaints / feedback. . Communicate politely & effectively both verbal and written with Customers. . Develop and maintain effective working relationship with internal / external Customers. . Maintain accurate and timely records of Data Log / Reports. . Coordinate with internal resources to offer constructive solutions meeting Customer's satisfaction. . Liaise with operational teams in meeting customers' special requests. . Ensure all telephone calls queries are being addressed. . Monitor emails, reply with actions taken. . Proper document filing for audit retrieval. . Reconciliation of Sales Billing in the Systems . Check Returned DN, to credit / arrange replacement accordingly if there are any delivery discrepancies. . Assist Operations Department with printing of labels and SR DN. . Any other ad-hoc assignments as assigned. Required skills and experience: . Good interpersonal, communication & customer oriented skills . Proficient with MS Office Applications (Word & Excel) . Quick to act, adapt to changes and result focus . This position must be able to work from Wednesday to Sunday, from 5pm to 2am. . It will be advantageous if posses own transport . Must diligently complete the Daily Job Task . Must be detail oriented, highly accurate, conscientious, self-starter able to work independently managing time appropriately along with strong organizational skills. Perks of the Job: . AWS . Attractive Performance Bonus . Annual Salary adjustment according to the inflation rate. . Flexi benefits (dental, gym, fitness) . 18 days of Annual Leave . Employees' Insurance with dependent coverage . Free parking Working hours: . Working hours : 5pm to 2am . Working days : Wednesday to Sunday (Monday & Tuesday OFF)