Job Description

The Client is a global aerospace company.

Responsibilities:

• Timely manages execution of daily contract review, new order entry and contract administration.

• Accountable for timely and accurate quotation submission to customers.

• Keep customers updated on the status of their parts through weekly reports and customer web-based reports.

• Serve as point of contact (POC) to handle customers\xe2\x80\x99 enquiries and inter-department.

• Implement initiatives to meet all federal statutory and regulatory requirements and company policies regarding export compliance and federal acquisitions. Ensure small business plans and reporting is completed as required.

• Responsible to obtain customers scorecard; clarify areas of concerns and communicate timely with internal team.

• Assist in generating department reports as requested by supervisors/manager to support management business review.

• Support department continuous improvement activities and actively contribute to the optimize customer service processes.

• Manage and coordinate customer returns with relevant departments.

• Update customers\xe2\x80\x99 profile in ERP system.

• Provide backup support within the customer service team.

• Perform other duties as assigned.

• Degree in Business or Engineering or related field.

• 1 to 3 years of customer service experience in a manufacturing environment.

• Strong interpersonal and communication skill (written & spoken) to interact professionally with customers and all levels of staff in the organization.

• Must be customer-oriented with a high energy level.

• Able to multitask, with strong organizational and follow-up skills.

• Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence.

• Tech-savvy, with good knowledge in Microsoft Office Applications, ERP/MPR system and able to work in a fast-paced dynamic environment.

• Good with numbers.

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