Customer Service Executive (aerospace)

Singapore, Singapore

Job Description


:

The Client is a global aerospace company.

Responsibilities:

  • Timely manages execution of daily contract review, new order entry and contract administration.
  • Accountable for timely and accurate quotation submission to customers.
  • Keep customers updated on the status of their parts through weekly reports and customer web-based reports.
  • Serve as point of contact (POC) to handle customers\xe2\x80\x99 enquiries and inter-department.
  • Implement initiatives to meet all federal statutory and regulatory requirements and company policies regarding export compliance and federal acquisitions. Ensure small business plans and reporting is completed as required.
  • Responsible to obtain customers scorecard; clarify areas of concerns and communicate timely with internal team.
  • Assist in generating department reports as requested by supervisors/manager to support management business review.
  • Support department continuous improvement activities and actively contribute to the optimize customer service processes.
  • Manage and coordinate customer returns with relevant departments.
  • Update customers\xe2\x80\x99 profile in ERP system.
  • Provide backup support within the customer service team.
  • Perform other duties as assigned.
Requirements
  • Degree in Business or Engineering or related field.
  • 1 to 3 years of customer service experience in a manufacturing environment.
  • Strong interpersonal and communication skill (written & spoken) to interact professionally with customers and all levels of staff in the organization.
  • Must be customer-oriented with a high energy level.
  • Able to multitask, with strong organizational and follow-up skills.
  • Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence.
  • Tech-savvy, with good knowledge in Microsoft Office Applications, ERP/MPR system and able to work in a fast-paced dynamic environment.
  • Good with numbers.

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Job Detail

  • Job Id
    JD1372379
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned