Job Description

What the role is:Customer Service Executive - You work in a call centre environment.What you will be working on:

• Handle enquiries from the public through the Branch Service Line (HDB\'s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters. \xe2\x80\xa2 Promote, educate and guide callers on the use of HDB\'s e-Services \xe2\x80\xa2 Provide case-specific advice and quality customer service to customers over the phone \xe2\x80\xa2 Keep abreast with latest policies and procedures so as to provide accurate information to customers \xe2\x80\xa2 Resolve customer\'s queries effectively and escalate problems promptly \xe2\x80\xa2 Work as a team to ensure that call centre service KPIs are met \xe2\x80\xa2 Any other tasks assigned

What we are looking for:You should \xe2\x80\xa2 Possess effective telecommunication & strong customer service skills \xe2\x80\xa2 Have a passion to deliver customer-centric service \xe2\x80\xa2 Proficient in English and another language \xe2\x80\xa2 Can size up customers\' enquiries accurately and document them quickly in the system \xe2\x80\xa2 Can handle stressful situations appropriately \xe2\x80\xa2 Be meticulous and independent \xe2\x80\xa2 Experience in customer service or call centre will have an added advantage Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.About Housing and Development Board:We are Singapore\'s public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation\'s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.

Housing and Development Board